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Position Title: Customer Service Representative
Salary Range: $15-$16/hr
Location: Indianapolis
Job Category: Customer Service
Position Type: Temp-to-Hire

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Description

Using a computerized system, this position responds to customer inquiries in a call center environment.

Duties/Responsibilities:

  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training, support and assistance to lower level staff.
  • Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
  • Prepares standard reports to track workload, response time and quality of input.
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  • All other duties as assigned

Job Requirements

  • Ability to work 35-40 hours per week

Education and Experience:

  • High School Diploma or GED Equivalent

Required Skills/Abilities: 

  • Experience effectively implementing change and demonstrated results in execution
  • Prior Leadership experience leading, developing and selecting teams in customer service
  • Availability to work all shifts, weekends, and holidays based on business needs

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