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Position Title: Collections Specialist
Salary Range: $16.00/hr
Category Accounting
Location: Indianapolis, IN
Industry: Software
Position Type: Temp-to-Hire

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One of our North-side Software clients has an Immediate need for a Collections Specialist for a Temp-To-Hire position focusing on customer service and collections of bad debt accounts.

Duties & Responsibilities:

  • Analyze member’s financial situations and offer best solutions.
  • Experience being a part of a fast-paced, challenging and rewarding career.
  • Perform account maintenance or updates.
  • Strategize on the best course of action to collect monies
  • Work as a team member and collaborate with peers and supervisors to make the Collections department run smoothly.
  • Learn and practice professionalism over the phone.
  • Receive coaching and feedback to help you grow and develop in your career.
  • Performs skip tracing for verification of residence, social security, and phone numbers.
  • Identifies accounts where payment in full is not possible and sets reasonable payment arrangements to obtain balance in full.
  • Reviews delinquent accounts considered to be uncollectible. Ensures maximum efforts have been taken before assigning exhausted status to account.
  • Adhering to Citation Services call policies and procedures.
  • Assists in special projects, including compiling statistical data, preparing documents, and maintaining files.


Job Requirements:

  • High School diploma or equivalent
  • Previous collections and customer service or high volume call center experience is required
  • Proficient computer skills including data entry
  • Must be able to clear a standard Credit Check and Background Screening
  • Excellent data entry skills
  • Excellent multi-tasking skills required.

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