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Position Title: Administrative – Records Specialist
Salary Range: $16-$20/hr
Location: North Side
Position Type: Temp-to-Hire

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Exciting opportunity to join a dynamic team in the dealership, auto finance, lending, financial services, client support realm

The Records Specialist position is responsible for providing an exceptional and engaging user experience to our auction partners, dealer partners, and internal team members. Your primary responsibilities support the life cycle of an individual floorplan advance by facilitating the validation of and flow of all inbound and outbound collateral documents. This includes maintaining up-to-date knowledge on vehicle title laws while also resolving title issues with the correct regulatory agencies. This process is essential to properly servicing, retaining, and delighting your internal and external partners, while facilitating our clients secured collateral position.


  • Develop a thorough understanding of our client’s policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and procedures
  • Apply experience and lessons-learned to create or modify work methods related to records, files, processes, and procedures
  • Ability to effectively communicate and exchange information with a wide diversity of individuals, both verbally and written
  • Strong organizational skills, including ability to multitask, work efficiently, and prioritize
  • Ability to handle sensitive information and situations with tact and discretion
  • Receive, validate, and scan inbound collateral documents and correspondingly pull and ship outbound collateral documents
  • Provide input and maintenance of collateral management systems, data, records, and files necessary to provide servicing to the related partner or team
  • Process lien requests, title applications, title corrections and title releases
  • Performs other duties as assigned

Job Requirements

Education and Experience:

  • High school diploma or equivalent required
  • 1+ years related experience in either the floorplan, automobile, or auction industry or with the Bureau of Motor Vehicles
  • Spanish Bi-Lingual preferred


Required Skills/Abilities: 

  • Proficient with Microsoft Office Suite or related software
  • Excellent interpersonal and customer service skills
  • Strong verbal and written communication skills
  • Robust time management skills and attention to detail coupled with a proven ability to meet deadlines
  • First-rate problem-solving skills combined with the ability to prioritize tasks
  • Ability to thrive in a fast paced and, at times, stressful environment
  • Bilingual preferred but not required

Physical Requirements:

  • Ability to sit at a desk and work on a computer for prolonged periods of time
  • Must be able to communicate clearly
  • Ability to operate computer and office equipment, maintain paper files, and move about an office environment
  • Must be able to move objects up to 20 pounds
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards

This job description reflects essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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