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Position Title: TEMPORARY CUSTOMER SERVICE REPRESENTATIVE
Salary Range: $14/hr
Category
Location: REMOTE - work from home access
Industry:
Position Type: Temp-to-Hire

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Description

Our client is currently supporting an increase in Customer Service volume and is offering interim remote Customer Service Representative opportunities.

Job Summary

  • Provides timely and accurate information to customer order status and product knowledge requests
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Provides timely feedback to the company regarding service issues or customer concerns
  • Thrives on getting positive customer satisfaction survey comments
  • Ability to keep all information confidential

Key Competencies 

Communication, Writing Skills, Customer Service, Teamwork, Critical Thinking, Financial Acumen

Core Skills and Knowledge

• Proven ability to communicate effectively both verbally and in writing.

• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.

• Must be an independent, motivated worker, and an innovative self-starter.

• Must be confident and flexible.

• Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements.

• Show up, show up on time, and display a helpful attitude.

• Microsoft Office proficiency a plus.• Strong ability to multitask

• Ability to talk and type at least 35 words per minute

• Must have a laptop or desktop computer with the following specifications: i5 with 4 gigs of RAM.

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