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Position Title: Customer Service Representative (J.O. # 1688)
Salary Range: $15/hr
Category Administrative
Location: Indianapolis, IN (North Side)
Industry: Insurance
Position Type: Temp-to-Hire

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Description

Our North Side client is searching for a Temp to Hire Claims Customer Service Representative to join its Claims Department. This individual is responsible for efficiently assisting Claims Adjusters with all administrative requests in a timely manner. The ideal candidate will utilize exemplary customer service skills while supporting customers and internal staff.

Primary Duties:
•    Record initial claims while processing all new calls
•    Complete requests from Claim Adjusters
•    Provide excellent customer service at all times
•    Process payments for all benefits and file all documentation
•    Maintain contact with all parties involved via phone, letter or e-mail within 24 hours of receipt of claim
•    Work as member of the team to ensure excellent claims management
•    Perform any other duties in support of the Claims Department as requested

Skills & Requirements:
•    Associate’s degree preferred or equivalent work experience required
•    Superior verbal and written communication skills
•    Strong analytical skills and attention to detail
•    Effective time management skills
•    Ability to provide professional and friendly customer service, customer service experience required
•    Contact/Call center experience preferred
•    Ability to use complex computer applications
•    Proficient use of Microsoft Office suite

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